Why join us?
- Competitive remuneration package
- Flexible working hours
- FREE Club Membership + 1 for your partner, friend, or family member
- A fun, passionate, and enthusiastic working environment
- Ongoing learning and development via Anytime Fitness’ dashboard, conferences, and peer networking
- Support and resources to help maximise the success of the club and enjoyment in the role.
Responsibilities
- Manage all operational responsibilities within the club, with a focus on prospects, sales and growing the membership database and retention
- Making sales, retention and arrears calls.
- Leadership of a team including recruiting and training competent staff that match our core values whilst bringing their own unique attributes to the club.
- Upholding safety standards, with an emphasis on COVID-safe compliance.
- Managing customer complaints and problem resolution.
- Maintaining a high level of customer service at all times.
- Maintaining merchandising requirements and stock levels.
- Ensure opening and closing procedures are strictly followed.
- Ensure gym is always cleaned at the start and end of any shift, referring any issues t the contracted cleaning company.
- Complete daily reports in line with guidelines set by the directors.
- Providing an exceptional member experience from first contact all the way through their journey with Anytime Fitness.
- Being an ambassador for the brand and ensuring the club exceeds excellence in brand, professional and personal standards at all times.
- Celebrating success with both staff and members.
- Creating a positive, welcoming, and friendly environment for all people that connect with Anytime Fitness.
Key Selection Criteria
- Experience managing a team of people to achieve KPIs and targets, including recruitment, induction, and rostering.
- Customer service or sales experience, including work as a Business Manager (ideally 3+ years).
- Ability to read statistics and financials of a business including P&Ls.
- A passion for fitness essential.
- Certificate III and IV in Fitness preferred, but not essential.
- Willingness to adhere to high safety standards, including COVID-safe plans and regulations.
- A willingness to lead sales and local area marketing initiatives, including in shopping centres, club tours, up-selling and cross-selling of services.
Apply:
Submit your CV and cover letter via the 'Apply' button.