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In Balance fitness, Werribee

This vacancy is now expired.


Werribee, Victoria

As an In Balance Fitness Receptionist and customer care consultant, your passion for customer service and customer care will be obvious.


In Balance fitness

Key Job Category

Member Services/Admin


Added on 11/07/2022

Expired on 11/08/2022

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At In Balance Fitness, we're passionate about our fitness business. We're now looking for a talented individual who shares our passion for health and fitness. Someone who loves people and the satisfaction of providing fabulous customer service.

As an In Balance Fitness Receptionist and customer care consultant, your passion for customer service and customer care will be obvious. You'll strive to make connections with members and impact members’ lives.

Why you will love this role

  • As a team member, you will enjoy the chance to get into the best shape of your life.
  • You'll also enjoy flexible hours and comfortable ‘small business’ management.

At In Balance Fitness, we pride ourselves on our community feel and member engagement, we get involved in each member's journey.

About you

You'll be a charismatic, happy person with a 'Can Do Attitude' that loves to learn and take initiative. With an approachable smile, you will be the face of our business and the first point of contact for members. You're confident and outgoing and feel equally comfortable meeting and greeting people, on the phone, communicating via email or talking to potential members face to face.

Skills and experience required

  • Available to work weekdays as well as Saturday and evening availability
  • Flexibility and ability to work weekends, evenings and public holidays as required
  • Excellent verbal and written communication skills
  • Computer and tablet literate skills
  • Organisation skills, dedication, and high motivation
  • A sense of humor and a desire to have fun while you work
  • A genuine interest in excellent customer service


  • Previous experience in customer service of any kind
  • Experience with cash handling
  • Passion for fitness and fitness industry

Key duties/responsibilities

  • Ensure open and close procedures are followed
  • Keep gym generally tidy
  • Develop good rapport with members and Club users
  • Strong work ethic, integrity, and professional demeanor
  • Ability to multi-task and manage member and guest concerns
  • Attend staff meetings
  • Keep up to date with changing procedures and events running within the club

The club is a 24/7 operation, and you will be expected to be available for flexible hours across shifts throughout the week and weekends.

If this sounds like you, get your application in now by providing your resume and a cover letter addressing each of the skills and experience above.

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