About the role:

As Member Care Manager you're a vital part of the Vibe Blacktown business. In this full-time role, you'll be the first point of contact for all members and guests. You are the shining light within the club driving visitation/retention and a leader to the reception team and others.

Full-time hours are required along with some weekend work.

Responsibilities:

• Take control of member retention within the club
• Manage, train and develop our Reception and Crèche Staff
• Drive revenue through secondary sales
• Assist with increasing our overall member base growth
• Implement and manage Vibe standards
• Coordinate and manage member events and communications
• Handle cancellation, debt, suspension and member care calls
• Create staff rosters
• Recruit new Reception/Crèche staff (where required)
• Retail management

Qualifications/Experience Required:

• First Aid certificate (or the ability to acquire)
• Experience managing small teams in a customer service environment
• High level of computer literacy
• Energy and Passion for the Fitness industry
• Exceptional organisational skills
• Positive attitude
• Strong knowledge of Microsoft Excel

Salary: $50-$55k annually plus monthly commissions.

Apply here:

Please email your cover letter and resume to Matthew via the link below.