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UFC GYM, Castle Hill


Reception Manager - UFC Castle Hill

Castle Hill, New South Wales

Manage front desk duties as well as driving customer service and greater member retention at UFC Gym Castle Hill! You will be experienced in a Reception & Customer Service focused industry with Team Management experience.

Employer

UFC GYM

Key Job Category

Manager - Admin/Services

Date

Added on 19/04/2021

Expires on 20/05/2021

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About UFC Gym

UFC Gym is looking to change the way people view their fitness through our "Train Different" ethos. We create a fun, motivating and community-orientated culture that aims to help men, women, children and families of varying abilities achieve their fitness goals.

What you bring as a Reception Team Leader:

  • Manage front desk duties as well as driving customer service and greater member retention
  • Recruitment of appropriately skilled team members, ownership of building team culture and delivering the UFC GYM Value
  • Customer Service Execution focused on all UFC GYM Key Metrics including Retail Sales, Overdues Collection and Inventory Control.
  • Ability to deliver ongoing reception team training and personal development
  • Lead from the front and ensure the member experience exceeds expectations
  • Deliver a Team Culture that nurtures and celebrates team success
  • In a competitive industry, have an ability to think outside of the Octagon
  • Target focused and customer service driven

Skills and Experience:

  • Experience in a Reception & Customer Service focused industry with Team Management experience (2+ years minimum)
  • Ability to Manage people (4+ direct/indirect reports) in a high volume and fast-paced business environment
  • Time Management experience in a fast-paced and dynamic environment
  • Sound understanding of Reporting and Account keeping Practices
  • An unrivalled passion for the UFC brand and the Fitness Industry in general

Benefits and Perks:

  • Package $50,000 per annum  
  • Possibility for additional bonuses based on achievement of key performance metrics.
  • A passionate, energetic and fun culture. It's something that makes UFC GYM different and you'll feel part of the family right from the start
  • Learning and Development - Supporting and developing our staff is a key priority. We will provide you with the learning and skills you need to build a long term career
  • Plus many other perks including complimentary UFC GYM membership (plus one for a friend)
  • Opportunities to attend UFC Events and engage with International UFC Athletes

Qualifications:

  • Must have completed a High School level certificate or equivalent
  • Bachelor's Degree (desirable but not essential)
  • Current Police Check (or willing to obtain)
  • Working with Children's Check (or willing to obtain)

To Apply:

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